Career Opportunities

Lead and shape the strategic direction of Visit Operations across PETTVO and the Science Centre, ensuring seamless execution, operational governance, and alignment with Petrosains’ visitor experience objectives. The role oversees Leads, Executives, Supervisors, and VECs, driving team performance, resource optimization, and service innovation. As a key strategic contributor, the Manager designs operational frameworks, leads transformation initiatives, and represents Visit Operations in enterprise-level planning and cross-functional collaboration.

1. Visitor Journey Experience
   • Shape and elevate the full visitor journey by steering journey design, service standards, and experience delivery across all visitor segments, including VIP engagements.
   • Guide and influence frontline teams in delivering brand aligned, high touch experiences that reflect Petrosains’ service values.
   • Champion innovation by piloting new service concepts, experiential upgrades, and Agile based improvement sprints driven by visitor insights.
   • Direct the orchestration of visitor flow, queue dynamics, gallery readiness, and environmental ambiance to craft a consistent and engaging experience.
2. People Leadership & Capability Development
   • Lead and uplift the FOH workforce by steering capability building plans, coaching interventions, and structured performance governance.
   • Strengthen team mastery through targeted development, behavioural reinforcement, and ongoing refresher sessions for all FOH staff.
   • Cultivate a high performance culture rooted in agility, ownership, professionalism, and continuous learning.
3. Operations Excellence
   • Lead and govern daily Visit Operations, driving seamless service delivery, operational readiness, and adherence to experience and safety standards.
   • Direct and empower the Lead, Supervisors, Executives, and VECs to uphold disciplined frontline execution and strict compliance with SOPs.
   • Drive continuous improvement cycles by identifying operational gaps, steering corrective actions, and embedding Agile methods such as iterative problem solving and rapid intervention.
   • Command operational resilience by directing staffing, resource allocation, and proactive risk mitigation strategies.
4. Performance Monitoring and Experience Quality
   • Direct operational intelligence by analysing visitor flow patterns, throughput behaviour, staffing effectiveness, and service bottlenecks to shape tactical and strategic decisions.
   • Lead improvement cycles using Agile tools such as rapid experimentation, sprint based enhancements, and retrospective reviews.
   • Strengthen decision making discipline by synthesising visitor feedback, service recovery insights, and FOH performance signals.
   • Steer governance frameworks covering SOP adherence, incident handling protocols, operational audits, and visitor safety controls.
   • Command experience quality oversight through structured walkabouts, on ground evaluations, and systematic review of frontline performance.
   • Safeguard brand reputation by anchoring consistent delivery of Petrosains’ service values and operational standards.
5. Stakeholder Engagement & Cross-Functional Collaboration
   • Represent Visit Operations in enterprise forums, planning committees, and strategic discussions to influence decisions and advocate for frontline needs.
   • Collaborate with Visit Services, Marketing, Facilities, and other departments to ensure integrated visitor servicing and operational alignment across functions.
   • Establish partnerships with internal and external stakeholders to support special events, accessibility initiatives, and brand-enhancing experiences.
6. Manage Budget and Operational KPIs
   • Steer KPI frameworks to drive Visit Operations outcomes, frontline performance, and service quality achievements.
   • Govern budget utilisation across staffing, gallery readiness, operational requirements, and improvement initiatives.
   • Drive performance accountability by directing corrective actions and strategic interventions to stabilise and elevate operational results.

Strategise, oversee and drive optimization of the visit experience systems, technologies and Customer Service standard that enhance the visitor experience. This role involves managing relevant digital tools, ensuring seamless integration of systems, supporting the operational needs of the Visit Experience team and implementing strategic initiatives aimed at improving visitor engagement and satisfaction, towards achieving operational excellence and in safeguarding the organization’s values and branding at all times.

1. Backend Experience Strategy
   • Lead and steer the strategic planning, execution, and optimisation of backend visitor service operations—covering ticketing, call centre management, and booking fulfilment—to ensure seamless delivery and operational agility.
   • Align and influence backend operations to support business priorities, visitor demand patterns, and revenue targets, contributing to Petrosains’ transformation and organisational growth.
   • Develop, mentor, and performance manage the Visit Services team to cultivate a high performing workforce and continuous improvement culture.
2. Manage Service Channels and VIP Coordination
   • Oversee and drive the daily operations of the call centre and info counter to ensure high quality, responsive customer interactions, efficient bookings, and timely service recovery.
   • Lead stakeholder engagement and backend readiness for VIP and Premium Sky Access (PSA) visits to ensure high-touch service delivery.
   • Establish and enforce service protocols and competency building initiatives to elevate professionalism and consistency across all service channels.
   • Govern and integrate new technologies and platforms with existing systems to ensure seamless operations, continuity, and readiness for scaling.
   • Strengthen system proficiency through structured training, documentation, and technical guidance.
   • Lead vendor management in system upgrades, troubleshooting, and enhancement projects to ensure optimal performance and minimise operational downtime.
   • Oversee the implementation of system enhancements, digital tools, and service innovations to future-proof backend operations and elevate visitor experience.
3. Integrate Systems and Digital Readiness
   • Drive the integration of ticketing and call centre platforms into a unified servicing ecosystem that enhances customer engagement and operational continuity.
   • Ensure system resilience and scalability by leading internal alignment and vendor partnerships to minimise outages and elevate user experience.
   • Build workforce capability through targeted training and hands-on support to reduce user errors and strengthen operational confidence.
   • Oversee system performance including slot configuration, capacity planning, and throughput optimisation to maximise efficiency and revenue potential.
   • Steer & Interpret analytics dashboards to inform decisions on pricing, scheduling, capacity, and operational improvements.
   • Safeguard data integrity and system reliability through strong collaboration with IT, vendors, and internal stakeholders.
4. Analytics for Commercial Impact
   • Monitor, evaluate, and report ticketing performance to provide actionable insights that drive strategic and operational decision making.
   • Optimise revenue performance through improvements in ticketing yield, slot utilisation, and real-time revenue monitoring.
   • Drive collaboration with Finance, Marketing, and SPD to align ticketing strategies with commercial objectives and visitor demand.
   • Co‑design and drive dynamic pricing models, targeted promotions, and conversion strategies to boost demand, broaden visitor segments, and maximise commercial outcomes.
5. Customer Experience Enhancement
   • Identify and champion opportunities to uplift the visitor journey through backend process optimisation and technology enhancement.
   • Introduce and implement system features and capabilities that strengthen visitor engagement and satisfaction across ticketing and call centre touchpoints.
   • Cultivate a customer centric culture through the development and execution of structured Customer Service Guidelines.
   • Lead, design, and facilitate refresher training sessions for front of house and relevant cross functional teams to reinforce service standards, operational readiness, and alignment with evolving customer expectations.
6. Governance and Service Excellence
   • Lead and enforce digital governance across ticketing and call centre platforms, ensuring compliance with data management standards, system access controls, cybersecurity requirements, audit trails, and organisational digital policies.
   • Enforce operational governance by upholding SOPs, audit controls, and financial documentation standards to maintain compliance and operational transparency.
   • Monitor and elevate service quality through implementation of corrective actions, fostering consistent and accountable backend performance.
   • Strengthen documentation, reporting, and audit readiness to support regulatory and organisational governance requirements.
7. Budget & KPI Planning
   • Develop, manage, and optimise operational budgets and KPIs to ensure resource efficiency, cost discipline, and accountability.
   • Ensure updated progress report, risks, and performance to leadership and key stakeholders to support strategic reviews and planning cycles.
   • Ensure timely, cost effective, and aligned delivery of all operational activities with business needs and visitor experience objectives.

Leads and drives the fully integrated operations, maintenance, and technical services of Petrosains’ exhibitions, facilities, and infrastructure including the Discovery Centre, PETRONAS Twin Towers Sky Xperience (PETT SkyX), and Satellite Centres through ensures day to day operational reliability, technical and building safety, and seamless visitor engagement across all exhibit systems, rides, AV/IT infrastructure, building facilities, and activation setups.

Oversees the performance of all technical and facilities contractors, manpower planning, and service delivery to uphold excellence across Petrosains’ operational ecosystem. By championing proactive asset management, facilities integrity, regulatory and HSSE compliance, and continuous improvement, the role safeguards the functionality, safety, and perception of Petrosains’ premises and experiences. Through strategic adoption of emerging technologies, quality maintenance practices, and strong stakeholder collaboration, the Manager plays a critical role in sustaining Petrosains’ reputation as a global leader in immersive, interactive STEM learning and as a premier visitor destination.

1. Integrated Operations & Maintenance Management
   Plan, lead, and manage a holistic operations and maintenance framework covering exhibits, rides, facilities, systems, and infrastructure across Petrosains, PETT SkyX, and Playsmart/Outreach. Implement preventive, predictive, and corrective maintenance strategies to optimize asset reliability, minimize downtime, and ensure uninterrupted visitor experiences.
   Establish, monitor, and continuously improve operational KPIs to drive efficiency, safety, and service excellence. Ensure comprehensive documentation, reporting, and data integrity to support decision-making, audits, and continuous improvement initiatives.
2. Exhibits, Rides & Facilities Reliability
   Oversee the maintenance and performance of permanent and temporary exhibits, energy capsule ride systems, PETT SkyX galleries, Playsmarts and Outreach exhibits and building facilities and supporting infrastructure. Ensure all assets operate safely, efficiently, and reliably by coordinating maintenance programs, spare parts planning, contractor performance, and lifecycle management. Drive consistent service standards that enhance functionality, longevity, and visitor satisfaction.
3. Operations, Technical Services & ICT Enablement
   Direct daily operations and technical services to ensure optimal functionality of exhibits, machinery, AV systems, IT infrastructure, servers, networks, and digital platforms. Oversee ICT and AV support for exhibitions, activations, events, and conferencing, ensuring seamless integration of technology to elevate visitor engagement and operational effectiveness. Identify, evaluate, and implement system enhancements, upgrades, and replacements to future-proof operations and support evolving exhibition and program needs.
4. Health, safety, Security & Regulatory Compliance ( HSSE)
   Lead HSSE governance across operations, exhibits, rides, and facilities to ensure full compliance with statutory, regulatory, PETRONAS, and industry standards. Conduct risk assessments, inspections, and audits in collaboration with Safety & Health Officers, manufacturers, and relevant authorities. Ensure inclusivity, accessibility, and safety-by-design principles are embedded into exhibits and facilities. Oversee security operations, including access control, CCTV systems, surveillance, incident response, and VIP coverage, to safeguard people, assets, and information.
5. Upgrading, Enhancement & Emerging Technologies
   Drive research, development, and implementation of exhibit, ride, and facility upgrades to enhance safety, performance, sustainability, and visitor experience. Lead enhancement initiatives that introduce innovative, immersive, and interactive elements in collaboration with creative and content teams.
   Champion the adoption of emerging technologies such as AR, VR, AI, IoT, and smart systems, assessing feasibility, impact, and value creation to keep Petrosains at the forefront of science center innovation.
6. Asset, Logistic & Lifecycle Management
   Manage asset governance, tagging, tracking, audits, disposal, and lifecycle optimization in compliance with regulatory, financial, and environmental requirements. Oversee logistics planning for transportation, installation, storage, and decommissioning of exhibits and equipment, ensuring efficiency, safety, and sustainability, including recycling and responsible disposal practices.
7. Standard Operating Procedure & Governance
   Develop, implement, and continuously review SOPs for operations, maintenance, storage, safety, and technical services. Ensure consistent application across Petrosains, PETT SkyX, and Playsmart/Outreach, aligned with current policies, standards, and best practices to drive operational excellence and compliance.
8. Stakeholder & Interdepartmental Support
   Serve as a key interdepartmental partner, providing operational and technical support for exhibitions, programs, events, and activations. Build and sustain strong working relationships with internal teams, external partners, contractors, and regulatory bodies to ensure seamless execution and uphold Petrosains’ and PETRONAS’ reputation.

The Supervisor, Building Facilities is responsible for performing daily operational and maintenance activities to ensure that Petrosains’ facilities, building systems, and infrastructure operate safely, reliably, and efficiently. The role supports preventive and corrective maintenance, conducts inspections, assists in HSSE and security operations, and provides on ground logistics for exhibitions and events.
This position operates on a rotational shift schedule, including night shifts, to ensure 24/7 facility readiness and the safety of all visitors, employees, and assets. The incumbent also acts as the company’s representative in monitoring contractors and ensuring full compliance with Petrosains’ guidelines and HSSE requirements.

1. Building & Facilities Maintenance
   •  Coordinate routine inspections of buildings, equipment, and systems to identify maintenance needs
   • Oversee repairs and maintenance activities, ensuring timely completion and adherence to quality standards.
   • Coordinate renovation and construction projects, include guiding contractors to obtain building work permits
   • Coordinate preventive maintenance activities for mechanical, electrical, HVAC, plumbing, and civil systems by maintenance contractor.
   • Conduct routine inspections of galleries, technical rooms, BOH areas, and facility equipment to identify abnormalities or safety risks.
   • Carry out corrective maintenance (CM) and minor repairs, escalating issues beyond scope to Engineer/Supervisor.
   • Represent Petrosains in supervising external contractors performing repairs or maintenance, ensuring adherence to Petrosains’ facility guidelines, work permit requirements, and HSSE rules.
   • Support after hours maintenance, testing, shutdown, or renovation works as required by shift.
   • Record all work performed and prepare accurate shift handover notes for continuity.
2. Upgrading/Enhancement and Improvement Projects
   • Assist in the execution of upgrading, enhancement, installation, and reinstatement works for facilities and exhibits infrastructure.
   • Coordinate with contractors and ensure compliance with KLCCUH and internal work permits.
   • Monitor contractors’ work quality, safety compliance, and adherence to project instructions on behalf of the company.
   • Report work progress, risks, or non-compliance promptly to the Engineer/Supervisor.
   • Assist in basic testing, commissioning, and verification of installed systems or components
3. Budget for Building and Facilities
   • Ensure compliance with procurement policies, procedures, and regulatory requirements.
   • Assist in estimating material and spare part requirements.
   • Record usage of parts, consumables, and report replenishment needs.
   • Maintain proper tagging, storage, and documentation of tools and assets.
   • Assist in verifying goods received against purchase orders and specifications.
4. Safety and Compliance
   • Follow and enforce all safety rules, SOPs, OSHA standards, and Petrosains HSSE procedures.
   • Conduct safety inspections during shift rounds and report hazards or non-compliance.
   • Handle and store chemicals, tools, and equipment safely.
   • Support emergency drills, evacuation exercises, and HSSE training.
   • Assist during incidents, ensuring swift communication and mitigation steps.
   • Maintain readiness as a trained first responder (first aid, fire safety, emergency response).
   • Ensure contractors comply with Petrosains’ safety standards, PPE requirements, and work-permit rules at all times.
5. Security for Petrosains Operations
   • Conduct shift-based security checks including access control systems, CCTV, alarm systems, and other security technologies
   • Report defective security devices, abnormal activities, or breaches.
   • Support incident response during all shifts, including night operations.
   • Support investigation post of incidents.
   • Monitor contractor entry/exit and enforce compliance with safety and security protocols.
   • Act as company representative during contractor activities that impact security, ensuring full adherence to procedures and reporting deviations.
6. Technical Services
   • Assist operation and event teams with setup including furniture arrangement, layout adjustments, technical equipment, and signage.
   • Ensure event spaces are clean, safe, and functional before, during, and after use.
   • Coordinate logistics such as lift reservation, service access, loading/unloading operations.
   • Provide basic AV, lighting, and power supply support.
   • Support weekend, evening, or night events as required by the shift schedule

Play a crucial role in delivering exceptional visitor experiences within Petrosains and Petronas Twin Towers operations, which includes orchestrating seamless visitor engagements, crowd control, ticketing operations, call center management, adeptness in operational logistics and coordinating guided tours to ensure delivery of outstanding customer service and to safeguard PETRONAS interest, image and reputation.

1. 1. Visitor Engagement
      Implement effective and efficient visitor management, by providing hands-on assistance to visitors, applying in depth understanding of overall operations and ‘product knowledge’ effectively through responding to inquiries, offering information, guidance, and personalized recommendations to enhance their visit, cultivate positive visitor relationships and deliver a memorable and enjoyable experience that will ensure a high level of satisfaction and strengthen the organization’s brand image.
   2. Operational Excellence
      Implementation of the Standard Operating Procedures by maintaining vigilance over visitor traffic, managing queues efficiently, upholding impeccable standards of cleanliness and safety across the premises and promptly addressing any feedback to ensure a positive guest experience and achieving operational excellence.
   3. Ticketing Operations
      Implement all aspects of ticketing operations, including efficient ticket sales transactions, operational accuracy, maintain comprehensive product knowledge and satisfactory conflict resolution while upholding cash handling integrity, compliance to Standard Operating Procedures and ensuring customer service excellence, to safeguard PETRONAS interest, image and reputation.
   4. Call Centre Operations
      Proficiently handle Call Centre operations including attending to ticket booking, inquiries and feedback from inbound and outbound callers and via emails, as well as management of email inbox, ensuring efficient and smooth running of the Call Centre, to safeguard PETRONAS interest, image and reputation.
   5. Guided Tours & Activities
      Execute guided tours, supplementary visitor engagements, occasionally liaise with internal departments and external partners to facilitate VIP requests and special arrangements, and personalized concierge services when needed, fostering enriching experiences for all participants while ensuring seamless logistics and high visitor satisfaction.
   6. Daily Operation
      Effectively execute and coordinate overall daily operations when performing duty as Floor Manager by ensuring compliance to the Standard Operating Procedures, scheduling staff manning station, monitoring daily team performances, providing on job training for volunteers and assist with administrative tasks such as managing lost & found, and preparing reports as needed in order to ensure efficient overall operations’ performance.

Lead, strategize, and provide direction on the commercial and business initiatives of Petrosains and PETRONAS Twin Towers Visit and its products and services through focused and integrated business development, marketing, sales and retail efforts, and the development of innovative and competitive value propositions in a manner that will optimize the company’s resources and achieve its mission and goals.

1. Commercial and Business Analysis
   To lead and strategize commercial and business plan, and conduct market research and analysis.Provide overall strategic direction of Petrosains and Petronas Twin Towers Visit Commercial and Business Development based on in-depth understanding of market dynamics and best practices through creative and innovative solutions, establishment of realistic targets and budget in order to maximize impact on Commercial and Business initiatives whilst adding value and safeguarding company brand, image and reputation
2. Business Development
   Lead and strategies Petrosains and Petronas Twin Towers Visit business development plans based on market insights and foresights through strategic partnership and sponsorship, the development of new market and enhancement of product offerings in order to increase reach, meet revenue targets and ensure long term business growth and sustainability whilst strengthening branding and positioning.
3. Promotion Strategies and Revenue, Pricing Strategy
   Lead and develop Petrosains and Petronas Twin Towers Visit Promotion strategies based on market insights and key learnings through creative advertising & promotion’s campaigns and cost-effective communication channels in order to position and promote Petrosains and Petronas Twin Towers Visit as a leading brand and reputable science centre in the nation. Lead, develop and establish the revenue and best pricing strategy for products and services for both short and long term to maximize revenue and shareholder value based on consumer and market demand.
4. Marketing Product and Service Offerings
   Lead and develop effective marketing strategies on Petrosains and Petronas Twin Towers Visit product and service offerings based on analysis and in-depth understanding of market trends and visitor’s behavior through smart collaboration and use of relevant best practices in product bundling, segment and loyalty marketing in order to create the best possible value propositions for target markets and ensure targets for visitor number and/or revenue are met whilst building loyalty and enhancing Petrosains’ brand and positioning.
   Lead and design conceptualization, development and market of newly rebranded products or services; and to develop and plan effective positioning, messaging and marketing programs to create demand for products and services.
5. Partnership
   Lead, develop and strategize plans to seek sponsorship, donations/funding and manage their requirements and expectations whilst responsible for the corporate account and maintain the good relationship with existing and potential corporate/consumer clients to identify new opportunity; and to develop venue hire initiatives and sponsorship programmes and collaborations with external party.
6. Retail Business Management
   Lead and strategize the retail business plan for Petrosains and PETRONAS Twin Towers Visit based on customer and market analysis in obtaining customer’s insights and identifying opportunities; through product differentiation, cost efficient marketing and enhanced operational efficiency to ultimately drive sales growth and ensure alignment with company goals and objectives.
7. Commercial Development
   Lead and strategize Petrosains and Petronas Twin Towers Commercial plans to drive revenue growth and ensure alignment with overall business objectives.
   To carry out presentation/explanation on products and services to prospective corporate/consumer clients; and develop and execute B2B and B2C strategies to grow existing revenue and upsell other product to the corporate/consumer clients whilst ensure sales target is achieved.

Drive and manage the operational integrity and maintenance of Petrosains, PETRONAS Twin Towers Visit, and Satellite Centers, assuming accountability and spearheading collaboration across diverse teams to ensure technical excellence, immersive visitor experiences, and uncompromising safety standards. As the custodian of exhibition performance, the role prioritizes enhancing functionality and educational value while meticulously managing health, safety, and environmental (HSE) standards. Responsibilities extend to asset management, vigilant contractor oversight, and the implementation of performance metrics, aimed at amplifying brand engagement and operational efficiency through iterative feedback and continuous improvement.

1. Exhibits/Rides Maintenance
   • Petrosains Exhibits Maintenance.
     Design, execute, and manage maintenance initiatives for exhibits, equipment, and systems in Petrosains. Establishing Key Performance Indicators (KPIs), the Engineer enforces efficient maintenance practices, minimizing downtime and enhancing overall functionality. Works closely with contractors to optimize spare parts inventory oversight, ensuring timely component reordering for uninterrupted operations. Rigorous maintenance of detailed documentation drives continuous improvement initiatives, steering enhancements in operational efficiency and visitor experience at Petrosains.
   • Dark Ride Maintenance.
     Design, execute, and manage maintenance initiatives for Dark Ride System. Strives to uphold the highest standards of performance and safety. Establishing Key Performance Indicators (KPIs) specific to the Dark Ride System, the Engineer enforces efficient maintenance practices aimed at minimizing downtime and optimizing functionality. Collaborating closely with contractors, the Engineer meticulously manages spare parts inventory, ensuring timely reordering of critical components essential for the uninterrupted operation of the Dark Ride System. Through rigorous maintenance of detailed documentation, the Engineer generates regular reports to guide continuous improvement initiatives, driving enhancements in operational efficiency and visitor satisfaction within the Dark Ride System experience.
   • PETTVO Exhibits Maintenance.
     Design, execute, and manage maintenance initiatives for PETRONAS Twin Towers Visit Operation to ensure exhibit and showcase reliability. Through robust KPI (Key Performance Indicator) establishment, the Engineer enforces efficient maintenance practices, minimizing downtime and optimizing functionality for an exceptional visitor experience. Collaborative oversight of spare parts inventory with contractors ensures timely component replenishment, essential for seamless operations. Detailed documentation maintenance enables continuous improvement, enhancing operational efficiency and visitor satisfaction at PETRONAS Twin Towers Visit Operation.
   • Playsmart Exhibits Maintenance.
     Design, execute, and manage maintenance initiatives for Playsmart/Outreach across Peninsula Malaysia and Sabah Sarawak. Establishing KPIs, the Engineer enforces efficient maintenance practices, minimizing downtime and elevating overall functionality. Collaborative spare parts inventory oversight with contractors guarantees timely component reordering, crucial for uninterrupted operations. Rigorous maintenance of detailed documentation drives continuous improvement, enhancing the visitor experience and operational efficiency in Playsmart/Outreach.
2. Exhibits Operations
   Lead and manage the daily exhibit operations at Petrosains, ensuring optimal functionality and maximizing visitor engagement to positively influence the Petrosains brand and reputation. Strategically plan and execute daily monitoring, where the Engineer promptly addresses potential issues, safeguarding brand reputation and upholding premium visitor experience. Implementing a comprehensive training module, volunteers and staff are educated on exhibit operations, emphasizing their pivotal role in enhancing the Petrosains brand. The Engineer maintains full operator for exhibits and rides, ensuring well-versed volunteers contribute seamlessly to a positive visitor experience, collectively reinforcing the brand’s positive impact
3. Exhibits Health, Safety & Environment (HSE) / Audits
   Leading exhibits Health, Safety, and Environment (HSE) efforts, analyze and ensure compliance with safety standards, collaborating with accessibility experts to implement inclusive features for a secure environment. Regularly updating exhibits to align with evolving accessibility standards fosters a safe and accessible space for all visitors. Conduct comprehensive inspections and audits, coordinating with the Safety & Health Officer (SHO) to enhance inclusivity and proactively address concerns, ensuring visitor safety. Coordinate with manufacturers for specialized audits, evaluating structural integrity and safety measures across exhibits to meet regulatory standards, thus maintaining a safe environment for all visitors.
4. Contract Management
   • Comprehensive Exhibits Maintenance Contract
     Initiating the tender process for the Comprehensive Exhibits Maintenance Contract, the team spearheads comprehensive preliminary studies, actively participates in discussions with PETRONAS Group Procurement, and orchestrates internal syndication efforts. This proactive approach aims to optimize contract efficiency, achieve cost-effectiveness, and secure a credible and reliable maintenance contractor at a competitive cost to manage exhibits maintenance across Petrosains. This streamlined approach not only ensures the efficient upkeep of exhibits but also maximizes their potential to engage and delight visitors, contributing to Petrosains’ reputation as a premier destination for interactive learning and exploration.
   • Warehouse Management and Services
     Leading the Petrosains Warehouse Management Services Contract process involves spearheading the crafting of contractual terms, conducting in-depth analysis of service requirements, and meticulously aligning the contract with organizational needs to optimize warehouse management efficiency and streamline operations. This proactive approach yields substantial enhancements in logistical processes within Petrosains, leading to a significant improvement in overall operational effectiveness and maximizing resource utilization.
5. Assets Management and Logistic
   Leading asset management, disposal, and logistics of assets, coordinates efficient strategies, ensuring compliance, maximizing asset use, and enhancing operational efficiency. Facilitating collaboration involves communication and cooperation among various teams involved in asset management, disposal, and logistics. Fostering constructive collaboration and alignment of efforts ensures that all stakeholders work together effectively towards common goals. Oversee tagging, tracking, audits, and lifecycle management, optimizing processes for regulatory adherence and asset utilization. Taking charge of disposal efforts, they ensure legal and environmental compliance while exploring recycling options for sustainability. Streamlining logistics optimizes transportation, installation, and removal processes, thereby enhancing efficiency and responsiveness to drive overall organizational success.
6. Standard of Procedures (SOP)
   Develop & implement standardized operating procedures (SOPs) for Dark Ride System and Maintenance, Exhibits Operations and Maintenance, Exhibits Functionality, and Dark Ride Downtime Rate Calculation, as well as Warehouse Management SOP. Ensure these procedures align with the latest standards, requirements, and policies, aiming for improved operational efficiency and compliance. Incorporate and review updated guidelines to guarantee consistent implementation across Petrosains, PETTVO, and Playsmart/Outreach, resulting in streamlined and effective exhibition operations.
7. Research and Development
   • Upgrading of exhibits and rides
     Lead the upgrading efforts by identifying opportunities to enhance safety, performance, and overall visitor satisfaction of existing attractions. Involved in conducting comprehensive assessments to pinpoint areas for improvement, collaborating with multidisciplinary teams to develop upgrade plans, and overseeing the implementation process. To ensure that upgrades not only meet regulatory standards but also elevate the quality and appeal of exhibits and rides. By enhancing reliability, incorporating advanced technologies, and optimizing operational efficiency, you aim to enhance visitor experiences, increase repeat visits, and maintain a competitive edge in the industry
   • Enhancement of exhibits and rides
     Lead the enhancement initiatives involves spearheading efforts to elevate the visitor experience through innovative features and immersive elements in exhibits and rides. Your role entails conceptualizing and developing enhancements that captivate audiences and deepen their engagement. Collaborating closely with creative teams, you formulate strategies to seamlessly integrate new experiences into the existing infrastructure. The ultimate objective is to foster memorable and transformative experiences for visitors, driving increased foot traffic, extended dwell times, and positive word-of-mouth recommendations, contributing to the long-term success and sustainability of the attractions.
8. Internal / External Support
   • Internal Support
     Leading the charge in supplying expertise, we ensure seamless operations and optimal functionality across departmental level, including mechanical, electrical, lighting, and AV/IT. Whether spearheading project assistance, addressing departmental needs, or resolving technical issues, our commitment remains steadfast in delivering efficient and effective solutions. Within departments, our role is pivotal in fostering collaboration and synergy, ensuring that each team functions cohesively to achieve shared objectives.
   • External Support
     Driving expertise provision ensures seamless operations and optimal functionality, particularly in technical, electrical, AV/IT, and exhibition setup. Tailoring AV/IT solutions or orchestrating flawless exhibition arrangements, remain committed to providing efficient and effective external support. Collaborating closely to ensure seamless execution and successful outcomes.

Supervise and coordinate day-to-day shop operations/activities effectively and efficiently with the objective of generating revenue for the gift shop.

1. Supervise retail outlets daily business activities to ensure smooth operations of all retail outlets.
2. Supervise and monitor safe and proper operations of POS System and cash handling, and investigate and solve issues and discrepancies, to ensure 100% safe and accurate cash handling.
3. Supervise and implement manpower planning and allocation which include scheduling, task assignments, attendance to ensure efficient manpower utilization and to achieve smooth daily operations
4. Supervise and implement good coordination and communication to achieve target sales with harmonious and conducive working environment.
5. Provide support and assistance in the implementation of sales activities, promotions and retail events to ensure optimum results
6. Supervise the implementation of merchandising activities & visual merchandising in accordance to plan to maintain optimum inventory level and attractive merchandise display that appeals to customers